Static Salon requires a valid credit card to be put in a secured file for all appointments. Your card will not be charged at time of booking, WE GET THINGS HAPPEN, and are willing to work with you but keep in mind late cancellations (within 24 hours of your scheduled appointment) or "No Show", are subject to be charged the FULL AMOUNT of the scheduled service.
NO SHOWS” will be charged 100% of the reserved service amount.
Less than 24 hour notice of cancellation will result in a charge equal to 50% of the reserved service amount.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled for future guests
Static Salon accepts: Cash, Visa, MasterCard, Discover and (American Express. ( Personal Checks are no longer accepted). Gratuities are not permitted on credit cards or gift cards.
f you purchase an Aveda product here and don't like it, bring it back within 7 days and we will exchange it for something you do like or refund your moneywith a receipt. We don't like paying for stuff we don't like either and we really do want to keep you happy. On the other hand, if you bring back something that's all but empty and tell us you didn't like it, we're probably going to look at you funny. We take unhappy customers very seriously.
Refunds are NOT given on services rendered. However, if you are unhappy with your service(s), you must contact us within 7 days with your concerns and we will do everything possible to make sure you are happy.
Children in the Salon
Children are not allowed on the styling floor unless they are having a serviced performed. Don't get the wrong idea; we love kids, we have kids, but the salon is not a good place for them. The last thing we want is to drop a bowl of hair color, a pair of scissors or a hot flat iron into your baby's lap. Pricing for children's services is generally below that of adults, but if your child has a full head of thick hair they will be charged adult pricing, because the length of time it takes to perform the service is the same as an adult.
Gift Cards and Pure Privilege Gift Certificates
Static Salon Gift Cards are non-refundable and not redeemable for cash. There is no expiration on Static Salon Gift Cards. You can purchase Static Salon Gift Cards at the salon.
Pure Privilege Gift Certificates are ONLY valid for single use on AVEDA service and cannot be redeemed for Brazillian services, hair extensions or any non-AVEDA service. It can only be redeemed by the Pure Privilege member the gift certificate is issued to (ID will be required at checkout). Static Salon does not accept AVEDA Gift Cards
Gratuities are not included in the price of any services. We do not permit gratuities to be left on credit cards or gift cards. However, if you choose to leave a tip, you may write your service provider a personal check for gratuity only (not service) or leave cash.
We usually make it work, but if you are more than 15 minutes late, you may be asked to reschedule or wait if there is another appointment scheduled between your service. Our service providers are scheduled with back to back appointments, which means if they start one guest late, every guest after that will be seen late. Sometimes we can catch up, sometimes we can't, depending on what type of appointments are scheduled after yours and the availability of other staff to help. Therefore, late arrival may subtract time away from your service. It is suggested that you arrive at least 5 minutes prior to your scheduled time to allow for proper check-in.
As a courtesy to other guests, we ask that you please silence your cell phones and use headphones for your electronic devices while in the salon. If you need to make a phone call while you are receiving a service we ask that you please use your inside voice so the whole salon does not have to listen to your private conversation.
Static Salon does not share any information received with any third party. Credit Cards held on file are safely secured.